Senior 2LS Engineer
At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers and businesses, supported by exceptional customer service.
Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a growing presence in the business and school marketplace. We are the UK and Ireland’s number one provider of student Wi-Fi, and we were recently ranked as the 4th best company in Data Infrastructure.
But to achieve our mission, we need your help. We're actively recruiting for a Senior 2LS Engineer to provide advanced technical support across our live network environment, resolving complex incidents and acting as a key technical escalation point to help maintain resilient, reliable services for our customers. Join us in shaping the future of connectivity
Your passion for networking, technical problem solving and customer service and “can-do” attitude will be your most important attribute, but the following experience will also help:
- At least 2 years’ experience within a NOC environment, with an advanced understanding of ISP networking fundamentals.
- At least 2 years’ equivalent networking experience or certification in CCNA, JNCIA or CNWA, with CCNP-level or equivalent networking experience desirable.
- Strong technical troubleshooting skills across Business-WAN, broadband, leased line, VoIP, Managed LAN, wired networks and Wi-Fi.
- Experience with Layer 2 and Layer 3 networks, including implementing and peer reviewing advanced network changes.
- Experience using systems such as ServiceNow ITSM and ScienceLogic would be beneficial, alongside excellent communication, organisation and advanced problem-solving skills
Location: Birmingham
Contract: Full Time, Permanent
Salary: £45,000 to £52,500 (depending on experience)
Key Benefits: Pension, Private Medical Insurance, Health Cash Plan, 25 days holiday plus bank holidays and an extra day for your birthday, Discounted dental and gym schemes, Voucher scheme, Cycle to Work, Life assurance, Quarterly values awards, Holiday buy-back scheme
Right to Work in the UK
Applicants must have a permanent right to work in the UK at the time of application. Please note that we are unable to offer visa sponsorship for this position and can only consider candidates with an unrestricted and ongoing right to work in the UK.
Your role as a Senior 2LS Engineer
Glide’s technology solutions and unwavering focus on customer experience transform the way people live and work, and you will be a critical part of that.
A typical day might include:
- Resolving advanced incidents across Business-WAN, VoIP and Managed LAN services, including broadband, leased line, wired and Wi-Fi networks, while working in line with agreed service levels and KPIs.
- Implementing and peer reviewing advanced changes across Layer 2 and Layer 3 networks, including firmware, configuration and security-related patching.
- Acting as a technical escalation point for the 1st Line team, taking ownership of complex issues through to resolution and working with suppliers, vendors and third parties where required.
- Mentoring 1LS team members, sharing technical knowledge and helping to improve first-line capability and reduce unnecessary escalations.
- Supporting the configuration of event management platforms such as ScienceLogic, automating routine tasks and developing resilient operational workflows that provide permanent solutions to recurring issues.
Sounds good, right? Apply now, as we are actively reviewing applications and arranging interviews.
A diverse and inclusive place to work
At Glide, we believe that diversity and inclusion are fundamental to our success. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. As a business, this diversity helps us to better reflect and understand our customers’ needs.
We are proud to be an equal opportunity employer and do not discriminate against any employee or applicant based on race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. We are dedicated to ensuring equal employment opportunities for all and providing a work environment free from discrimination and harassment.
We welcome applications from all qualified candidates and are committed to providing reasonable adjustments to ensure that everyone has a fair chance to succeed. If you require any accommodations during the recruitment process, please email hr@glide.co.uk.
